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Customer Feedback

Being a busy mom myself, I prefer to shop online whenever possible. I feel more comfortable ordering from businesses that provide feedback about themselves. To offer you that same reassurance, I have created this page. If you have comments about your shopping experience with The Changing Pad, please contact me and I'd be happy to add them.

 

Feedback: I realize buying on-line can be a leap of faith.

 

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DIAPER PIN REVIEWS!!
Teffer
Rating: 5
Last Updated: 9/21/2009 Date Added: 9/21/2009

Incredible customer service unheard of in this day and age! Vicki is quick to answer emails and phone calls, has a incredible selection and a good sense of what the customer needs and wants. I highly recommend this shop for your cloth diapering needs!

ruffess
Rating: 5
Last Updated: 7/4/2009 Date Added: 7/4/2009

Being new to cloth diapering, Vicki was extremely helpful in educating and helping my husband and I decide on a diapering system to use. Her customer service goes above and beyond. She invited us to her home so that we could see and touch all of the different products before committing to a purchase. Her response to emails and phone calls is usually within hours or even minutes. We are very happy with the products and that we had found Vicki at the Changing Pad to help us get started with cloth diapering. I would definitely recommend her and her business for all your cloth diapering needs.

ajd021406
Rating: 5
Last Updated: 4/2/2009 Date Added: 4/2/2009

Vicki is always wonderful to buy from not only is she kind but her customer service goes above and beyond. She is quick to answer e-mail questions and always fills my orders promptly. She is local for me so I like that she allows me to pick-up my orders instead of waiting for and paying the cost of shipping. Even though I make some of my own diapers I will still buy from her in the future.

JaimeD
Rating: 5
Last Updated: 2/28/2009 Date Added: 2/28/2009

Vicki is a wonderful person to deal with. She was very kind and helped me understand more about the cloth diapers. She answered all of my questions and I would definitely recommend The Changing Pad! (actually I have already recommended her to a handful of friends)

maramarrie
Rating: 5
Last Updated: 2/15/2009 Date Added: 2/15/2009

I had an excellent experience with this seller. Vicki was very quick to respond when I needed to exchange my items and helped me (beyond the degree necessary) try to find a color match for the item. When the exchange color was still wrong, she was still willing to exchange yet again. Customer service was great and communication excellent. I was impressed with her desire to resolve my problem (which was essentially just a color matching issue). I absolutely recommend this seller and hope to do business with her again in the future!

DaniRN
Rating: 5
Last Updated: 2/14/2009 Date Added: 2/14/2009

Wonderful customer service! There was a problem in my order and it was quickly and easily taken care of! Highly recommend.

Janeyb
Rating: 5
Last Updated: 11/30/2008 Date Added: 11/30/2008

WOW! What service I had today from Vicki at ""The Changing Pad."" She answered my questions in less than 24 hours. Then she followed up on my order to make sure it was completely going to work for me. Very professional, helpful, knowledgable and she efficiently handled my order today, on Sunday. She didn't wait for business hours on Monday to attend to my questions or order. I believe that the products I recieve will be outstanding - I am sure she would only offer the best since she herself was incredible!

slimysara
Rating: 5
Last Updated: 9/27/2008 Date Added: 9/27/2008

Vicki was super helpful when i had problems with the red wahmies wet bag. Super fast to reply to my emails and willing to help me out. I highly recommend buying your cloth diaper necessities with vicki and the changing pad.

lydsmama
Rating: 5
Last Updated: 9/16/2008 Date Added: 9/16/2008

Vicki was so extremely helpful to my husband and I. We were overwhelmed looking online at all the choices in cloth diapering. I called Vicki and she invited us to her home the day before she was scheduled to have surgery and took the time to go through all the choices and help us decide. I have worked with one other retailer with much disappointment. Vicki spent over an hour e-mailing me back and forth to help me place and order the day after coming back from her surgery. She has been nothing but kind and helpful. We won't be using anyone else for our cloth diapering supplies again!

babyhaj
Rating: 5
Last Updated: 6/5/2008 Date Added: 6/5/2008

Vicki took the time with me to research different diapering/cover options and wanted to be absolutely sure that what I purchased would work for me. Excellent customer service, excellent communication, quick response with both email questions and product shipment. Highly recommend The Changing Pad.

hello2000
Rating: 5
Last Updated: 5/22/2008 Date Added: 5/22/2008

I was very happy with my shopping experience at The Changing Pad. Vicki was quick to answer emails, and went out of her way to access the prints I was looking for in the WAHMies bags. Shipping was speedy, and the products seem great. Looking forward to using them on our new baby!

rachmalo4
Rating: 5
Last Updated: 5/22/2008 Date Added: 5/22/2008

Vicki is a wonderful seller. She shipped my item to me very quickly. There was a slight mix up, but she fixed it at lighting speed. The wet bag that I bought from her is top quality and I would recommend both the bag and Vicki to anyone!

Masonsmama
Rating: 5
Last Updated: 5/16/2008 Date Added: 5/16/2008

Vicki was wonderful about sending out the product the day I ordered. I received it within two days. I was excited when my Happy Heiney came in the mail. This is the first time I have used cloth. Thank you again about speedy mailing of product

mysweetlittlemonkey
Rating: 5
Last Updated: 5/3/2008 Date Added: 5/3/2008

I am very pleased with the products from The Changing Pad! The thirsties fab fitted diaper is amazing, and I just love the stacinator cover! Vicki is very prompt to ship items and quick to answer questions.

mickiraye
Rating: 5
Last Updated: 4/17/2008 Date Added: 4/17/2008

Although there was a glitch in my order, Vicki rectified the situation very quickly. She was very nice and I highly recommend buying from her. Thanks so much!

tdbear
Rating: 5
Last Updated: 4/3/2008 Date Added: 4/3/2008

I am very pleased on how quick the diapers got here. I can't wait to use them and love the diaper wipe solution. The wet bag is so pretty and it is already in my diaper bag for our outtings. Will be shopping here again real soon.

teampowell
Rating: 5
Last Updated: 3/1/2008 Date Added: 3/1/2008

Very pleasant experience--fast shipping and personal instructions provided to properly care for my wahmies wet bag...Thank you very much!

"Thank you for the prompt shipping of my order and the free gift of diaper rash salve! The salve smells great."- Michelle in KY

"Thanks for communicating with me so well - it's a refreshing change to the customer service of most other businesses.  It's funny how flexible people can be as long as they feel respected and well informed.  Keep up the good work!" - Amanda in ID

"I received my order yesterday!  I'm impressed with how promptly and neatly you sent my order.”- Devin in TX

 

"I appreciate you being available to answer questions and give me helpful hints if I need them- 'cause I'm definitely a "newbie" to this...I really appreciate the excellent customer service you've provided."

-Karen in NY

 

 "I received my package in a very timely manner.  My 6 year old son has already worn the HH trainers on two nights.  At first he didn't want to wear them at all saying they looked way too big.   The second night he was more agreeable and slept with two inserts and kept the bed completely dry.  "I'm all done with diapers!" my son said to me proudly... the next morning. I was so proud too.  I'm thankful that I don't have to keep buying packages of Pull-ups every month for his wetting.  This gives me some relief instead of trying to hurry him on in sleeping through the night dry, when he really doesn't have the control over that.  Now his wetting doesn't get more expensive.  We bought what we needed, and as long as he needs them, that is fine.  Thank you for your help, prompt answers to everything, and desire to make this work for us."   -Kristi in WI

Thanks for looking!

 

 

 

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